FAQ
888starz FAQ — Answers to Your Questions
Questions that come to mind while playing at 888starz are all gathered here. Find detailed answers below on responsible gaming rules, VIP cashback calculation, how to deposit money via bKash, and BPL or international cricket betting. If you cannot find your question, contact us via 24/7 live chat.
Responsible Conduct
Responsible Play
There are some common signs that point to a problem: chasing losses by placing repeated bets, using bill money or borrowed money to play, hiding your gambling from family or friends, and being unable to stop playing. You can manage this situation by using the responsible gaming tools available at 888starz.
No. All activities at 888starz, including casino and betting, are only for people aged 21 and above. Age is verified at registration, and providing false information about your age may result in account suspension. Full details are available in the Terms and Conditions.
Go to the responsible gaming section in your account settings to set a daily, weekly or monthly deposit limit. Once a limit is set, it may take up to 24 hours to take effect. Reducing a limit is immediate, but increasing it requires a waiting period — this gives you time to make a considered decision.
A cooling-off period is a way to temporarily pause your play for a set amount of time — usually anywhere from 24 hours to several weeks. During this time you cannot place bets or make deposits. You can activate it directly from settings, or request it from the support team via live chat.
Self-exclusion is a permanent or long-term account closure where you decide that your account will not be reopened before a specified period ends. At 888starz, informing the support team is enough to have it applied quickly. The exclusion cannot be reversed within the chosen period.
A few useful approaches: set a budget before each session and stop when it runs out; set a time limit; avoid making decisions driven by emotion; resist the urge to overbid during live matches. Treat gambling as entertainment, not as a source of income.
Special Membership
VIP Benefits
888starz VIP members receive weekly cashback, faster withdrawal processing, a dedicated account manager, priority access to special promotions, and the opportunity to earn exclusive rewards at higher tiers. The range of benefits grows with each tier — from Bronze to Diamond, every level comes with its own set of benefits.
Subtract your total winnings for the week from your total losses to get your net loss. The cashback rate for your tier is then applied to that net loss. Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.9% = ৳180 cashback.
There are five tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5%. The higher the tier you reach, the more other benefits grow alongside the cashback.
Playing regularly and keeping your account active gradually creates the opportunity to move to a higher tier. Maintaining a certain level of activity triggers a tier upgrade. The more consistently and regularly you play, the sooner you can reach the next tier. Contact live chat for more details.
Weekly cashback is usually calculated at the end of each week and credited to your account wallet. The exact time of crediting may vary slightly depending on tier and profile. Once credited, cashback can generally be withdrawn directly or used for play.
Yes. Once you register at 888starz, you automatically start at the Bronze tier of the VIP program. There is no separate application needed — progress happens automatically through regular play. All benefits of the program are open to all active members on equal terms.
Payment
Making a Deposit
Log in to your account, go to the Cashier section, and select bKash from the deposit options. Enter the amount and follow the instructions to complete the payment using the bKash app or USSD code (*247#). Providing the correct reference number ensures the money is credited to your account quickly.
888starz does not charge any processing fee on deposits. However, your payment provider — such as bKash, Nagad or Rocket — may apply their own service charges, which will be shown in the mobile banking app. For bank transfers, the bank's own terms apply in the same way.
First check the transaction history in bKash or Nagad to confirm whether the payment was successful. If it was, take the transaction ID or reference number and contact 888starz via live chat. The issue is usually resolved within a few minutes. Bank transfers may take a little longer.
The minimum deposit at 888starz is ৳500, and this is the same for all payment methods — bKash, Nagad, Rocket and bank transfer. You can start playing slot games with this amount. The minimum withdrawal is ৳1,000.
Yes. 888starz supports both Nagad and Rocket mobile banking services. You can also use bKash and bank transfer (including major Bangladeshi banks such as Dutch-Bangla, BRAC Bank and Islami Bank). All options are available on the Cashier page.
The standard withdrawal processing time at 888starz is 30 minutes to 3 hours. If your account is verified and the correct details are provided, the money arrives within that time. In special cases it may take a little longer — you can get an update via live chat during that time.
Cricket Betting
BPL and International Matches
Decimal odds represent the total return for every ৳1 staked. Example: Team A has odds of 1.65 and Team B has odds of 2.30. If you place ৳500 on Team B and Team B wins, you get back ৳1,150 (a profit of ৳650); if Team A wins, you lose the full ৳500. The higher the number, the more uncertain the outcome.
In a multi-bet, several selections are combined and the odds for each are multiplied together. Example: if three selections have odds of 1.40, 1.60 and 1.90, the combined odds are 1.40 × 1.60 × 1.90 = 4.26 (approximately). A ৳100 stake returns ৳426 if all win — but if any one selection loses, the entire bet is lost.
If a match is abandoned due to rain or another reason, or if no result is declared, the stake is generally refunded or the bet is considered void. In a multi-bet, that selection is removed and the remaining odds are recalculated. The specific rules are stated in the betting terms and conditions.
888starz offers a range of markets for BPL, IPL and T20 World Cup matches as well as international fixtures: match winner, toss winner, first wicket to fall, top run scorer, over/under runs, powerplay score, and total wickets. Extra markets are added specifically for Bangladesh Tigers matches.
Yes. In 888starz live in-play betting, odds update every ball. You can place bets at any point during the match — for example after the powerplay, after a wicket falls, or in the final over. Since odds change quickly, look carefully before making a decision.
Both BPL and IPL tournaments operate under the standard betting rules at 888starz. However, some special markets may be restricted to specific tournaments. It is worth checking the tournament page for market-specific terms and conditions before a match starts.
Get a 100% bonus on your first deposit
Join 888starz and get a 100% bonus on your first deposit — up to ৳15,000. Wagering requirement is 15x the bonus amount.
Log in to 888starzHave more questions? Get Support
If you did not find the answer to your question in this FAQ, do not worry — the 888starz support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.
Live Chat
Click the live chat icon from any page on the site. A response usually comes within a few minutes. Support in Bengali is available.
Email Support
For complex matters or if you need to attach documents, contact us by email.